Refund policy

Reservations
Reserving a design for $0 is not a binding order. If you don't complete payment when your link arrives, your reservation simply expires, no action needed.

All Paid Orders
You can cancel anytime before your order is marked as fulfilled, request it directly from your order status page. Once fulfilled, an order can't be cancelled, your card has already been made and programmed to your exact specifications.

If your card has already been made at the time of cancellation, a $5 fee will be deducted from your refund to cover materials and preparation.

Order Errors
Spotted a mistake, wrong design, a typo in your custom text or URL? Contact us immediately. If your order isn't fulfilled yet, we'll fix it at no charge.

Return Policy

Because every card is made and individually programmed for each order, we're unable to accept returns for change of mind, incorrect design selection, or dissatisfaction with a custom message or URL you provided yourself. Please double check your design and custom content carefully before completing your order.

Damaged, Defective, or Incorrect Orders

If your card arrives damaged, doesn't tap correctly, or isn't what you ordered due to an error on our end, contact us within 7 days of delivery with a photo or short video showing the issue. We don't require the card to be shipped back to us, we'll either send a corrected replacement or issue a full refund, whichever makes sense for the situation.

We're not able to offer partial refunds for cards that work correctly but simply didn't meet expectations for reasons outside our control, such as a font, color, or design looking slightly different on screen versus in hand.